1. Our Commitment to Responsible Gaming
bajilibe believes that online gaming should be an enjoyable, recreational activity — never a source of financial stress or personal hardship. Our responsible gaming programme is not a box-ticking exercise; it is a genuine operational commitment embedded in how we design our platform, train our staff, and interact with our players across Bangladesh.
We acknowledge that a small percentage of people who gamble may develop problematic patterns of play. bajilibe takes proactive steps to identify early warning signs, provide accessible self-help tools, and connect players with professional support when needed. Every feature on bajilibe — from account settings to our customer support team — is designed with player wellbeing as a foundational consideration.
Our responsible gaming framework is built on four core principles:
- Prevention: Robust age verification and responsible marketing practices that do not target vulnerable individuals.
- Empowerment: Practical self-management tools (deposit limits, session limits, time-outs, self-exclusion) that put players in control.
- Early intervention: Trained support staff who can recognise signs of problematic play and proactively reach out to players showing at-risk behaviour patterns.
- Access to help: Clear signposting to professional support resources for any player who needs assistance beyond what bajilibe can provide directly.
2. Age Restriction & Underage Access
bajilibe operates strictly as an 18+ platform. No individual under the age of 18 is permitted to open an account, make a deposit, or participate in any real-money gaming activity on bajilibe under any circumstances. This is a non-negotiable requirement, and violations will result in immediate account closure and forfeiture of any associated funds.
How we verify age: At the point of registration, bajilibe collects your date of birth. When you request a withdrawal or when our compliance team flags an account for review, we require government-issued photo identification confirming your age. Acceptable documents include your Bangladesh National ID card (NID), passport, or driving licence. Until age verification is complete, withdrawal functionality may be restricted.
Protecting minors in your household: If you share a device with younger family members, we strongly recommend taking the following precautions:
- Never save your bajilibe login credentials in a shared browser.
- Always log out of your bajilibe account when stepping away from a shared device.
- Consider enabling parental control software on shared family devices to block access to gambling websites.
- Keep your payment method PINs (bKash, Nagad, Rocket) private and separate from shared family accounts.
- Talk openly with young people in your household about the risks associated with gambling and why it is restricted to adults.
3. Recognising Problem Gambling
Problem gambling can develop gradually and is not always easy to identify in yourself. bajilibe encourages all players to periodically and honestly review their gambling habits. The following warning signs may indicate that gambling has moved beyond recreational activity and is becoming a problem:
Warning Signs to Watch For
- Spending more money or time gambling than you originally intended or can afford.
- Chasing losses — continuing to bet in an attempt to recover money already lost.
- Feeling irritable, anxious, or restless when you are not gambling or when you try to cut back.
- Gambling to escape stress, depression, loneliness, or difficult personal situations.
- Lying to family members, friends, or colleagues about how much you gamble or how much you have lost.
- Borrowing money or selling possessions to fund gambling activity.
- Neglecting work, study, family responsibilities, or personal health due to time spent gambling.
- Repeated unsuccessful attempts to control, reduce, or stop gambling.
- Gambling with money allocated for essential expenses such as rent, food, utilities, or school fees.
- Experiencing persistent thoughts about gambling even when doing other activities.
If you recognise three or more of the above signs in your own behaviour, we encourage you to take immediate action. Start by using bajilibe's built-in tools (deposit limits, time-out, or self-exclusion) and consider reaching out to a professional support service. Acknowledging the issue early makes it significantly easier to address.
bajilibe's customer support team is trained to handle responsible gaming conversations with sensitivity and without judgement. You will never be pressured to continue playing when you reach out for help.