bajilibe Frequently
Asked Questions

bajilibe requires a government-issued photo ID to verify your account. Accepted documents include your Bangladesh National ID card (NID), passport, or driving licence. You may also be asked to submit proof of your payment method, such as a screenshot of your bKash or Nagad account showing your registered mobile number. Verification is typically completed within 24 hours of document submission.

No — bajilibe strictly allows only one account per player. Duplicate accounts are detected automatically and result in immediate suspension of all related accounts and forfeiture of any associated balances. If you have forgotten your login credentials, use the password reset option rather than opening a new account.

You can reset your bajilibe password by clicking the 'Forgot Password' link on the login page and entering your registered email address or mobile number. A reset link or one-time code will be sent to you. Follow the instructions to set a new password. If you do not receive the reset message within a few minutes, check your spam folder or contact support at support@bajilibe.

To permanently close your bajilibe account, contact our support team at support@bajilibe and request account closure. Any remaining balance will be withdrawn to your registered payment method before closure is processed. If you are closing your account for responsible gaming reasons, we recommend also requesting a formal self-exclusion, which provides an additional layer of protection across future re-registrations.

To deposit via bKash on bajilibe, log in to your account, go to the Deposit section, and select bKash as your payment method. Enter the amount you wish to deposit, then follow the on-screen instructions to complete the payment from your bKash app or USSD menu. Most bKash deposits are credited to your bajilibe account within 1 to 5 minutes. The minimum deposit amount via bKash is ৳200.

Nagad deposits on bajilibe are processed instantly in most cases and credited to your gaming balance within 1 to 5 minutes. Occasionally, during peak periods or due to Nagad network conditions, processing can take up to 15 minutes. If your deposit has not appeared after 30 minutes, contact bajilibe support with your Nagad transaction reference number for a manual check.

The minimum withdrawal amount on bajilibe is ৳500, regardless of your chosen payment method. Withdrawals are available via bKash, Nagad, Rocket, Upay, and bank transfer to major Bangladeshi banks including Dutch-Bangla Bank, BRAC Bank, Islami Bank Bangladesh (IBBL), and Sonali Bank. There are no withdrawal fees charged by bajilibe, though your bank or mobile financial service may apply their own transaction fees.

Withdrawals to bKash, Nagad, and Rocket are typically processed by bajilibe within 1 to 4 hours on business days. Bank transfers to Bangladeshi banks generally take 1 to 3 working days depending on the receiving bank. All withdrawals are subject to a standard identity verification check before funds are released. Verified accounts with a clean transaction history tend to experience the fastest processing times.

bajilibe does not charge any internal fees for deposits or withdrawals. However, your mobile financial service provider (bKash, Nagad, Rocket, Upay) or bank may apply their standard transaction or cash-out fees according to their own pricing. bajilibe recommends checking your payment provider's current fee schedule before initiating a transaction.

Yes — Rocket (Dutch-Bangla Bank Mobile Banking) is a supported deposit and withdrawal method on bajilibe. To deposit, select Rocket from the payment options in your account's Deposit section and follow the on-screen instructions. The minimum deposit via Rocket is ৳200. Rocket transactions are typically credited within 5 to 10 minutes.

bajilibe offers a welcome bonus for new players on their first deposit. The exact bonus percentage and maximum bonus amount may vary based on current promotions — check the Promotions page after logging in for the most up-to-date offer. Welcome bonuses at bajilibe are subject to wagering requirements, which specify how many times the bonus amount must be wagered before a withdrawal can be made. Wagering requirements and eligible games are stated clearly in the bonus terms.

A wagering requirement (also called a playthrough requirement) means you must wager your bonus amount a specified number of times before you can withdraw bonus-derived winnings. For example, a ৳1,000 bonus with a 20x wagering requirement means you must place a total of ৳20,000 in bets using that bonus before withdrawing. On bajilibe, wagering requirements and the list of eligible games that count towards them are always stated in the specific bonus terms and conditions.

Yes — bonuses on bajilibe have an expiry period, which is stated in the individual bonus terms at the time of claim. Typically, bonuses and the associated wagering requirements must be completed within 7 to 30 days of the bonus being credited, depending on the promotion. Unused bonuses or bonus balances where the wagering requirement has not been met by the expiry date will be forfeited automatically.

bajilibe rewards regular players through a loyalty programme that offers tiered benefits based on your activity level. As you accumulate play, you progress through VIP tiers that unlock higher withdrawal limits, dedicated account management, faster withdrawal processing, exclusive reload bonuses, and invitations to special promotions. Full details of the loyalty programme structure and tier requirements are available in the Promotions section after logging into your bajilibe account.

bajilibe regularly runs seasonal promotions aligned with major Bangladeshi celebrations including Eid ul-Fitr, Eid ul-Adha, Pohela Boishakh (Bengali New Year), and Victory Day. These promotions typically feature enhanced deposit bonuses, free spins on selected slots, or boosted odds on cricket markets. All seasonal promotions are announced in the Promotions section and via registered player notifications. Standard wagering terms apply to all promotional offers.

bajilibe uses industry-standard SSL (Secure Sockets Layer) encryption to protect all data transmitted between your device and our servers. Your personal information, payment details, and account credentials are encrypted at all times. We do not share your data with unauthorised third parties. bajilibe operates as a fair play certified platform, and all payment transactions are processed through secure, established payment channels including bKash, Nagad, and major Bangladeshi banks.

bajilibe is an online gaming platform accessible to Bangladeshi players who meet the 18+ age requirement. We operate as a safe and reliable platform committed to responsible gaming practices. Players are responsible for understanding and complying with the laws applicable in their jurisdiction. bajilibe does not make specific claims about licensing from any particular regulatory body and recommends that players familiarise themselves with the online gaming regulations in Bangladesh before registering.

If you feel gambling is becoming a problem, bajilibe offers a self-exclusion programme that locks your account for a period of your choosing — from 6 months up to 5 years, or permanently. To request self-exclusion, contact support@bajilibe with the subject line 'Self-Exclusion Request' and specify your preferred duration. Your account will be locked within 24 hours, all marketing communications will stop immediately, and any remaining balance will be returned to your payment method.

Yes — bajilibe provides deposit limit tools that let you cap how much you deposit on a daily, weekly, or monthly basis. Limits can be set or reduced immediately through the Responsible Gaming section of your account settings. Increasing a limit is subject to a cooling-off period (24 hours for daily limits, up to 30 days for monthly limits) to prevent impulsive decisions. bajilibe strongly encourages all players to set deposit limits as a standard account practice.

If you suspect unauthorised access to your bajilibe account, change your password immediately using the account settings or the 'Forgot Password' function on the login page. Then contact bajilibe support at support@bajilibe to report the suspected breach. Our security team will place a temporary hold on your account during investigation, review recent login activity, and work with you to restore secure access. Never share your password or OTP codes with anyone, including bajilibe staff.